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Case Management Associate

Constituent Services & Community Programs with NYC Department for the Aging (DFTA)

Employment Type and Schedule Full-time

Salary $ 54,100 - $ 83,981 per year

Work Location Manhattan

Last Updated Last updated on Apr 17, 2023

Description Description

NYC Department for the Aging -Silver Corps Program is funded under the AmeriCorps Senior Demonstration Project (SDP) as a three year pilot intiative to serve older adults seeking entry into the workforce . The program will give opportunity to older adults to volunteer in community assignments while obtaining training/credentialing in high demand industries/sectors with the ultimate goal of securing gainful employment.

Primary Responsibilities
The responsibilities of the position include, but are not limited to:
Conduct orientations, workshops, individual assessments, and other programmatic duties as assigned by the Program Director
Enter, track, and analyze program data; actively participate in developing a Continuous Quality Improvement (CQI) culture
Strong interpersonal skills with a focus on service excellence
Ability to effectively communicate with stakeholders verbally and through written communication
Work cross-functionally with a willingness to “get things done” while promoting a collaborative work environment
Attend internal/external meetings
Strategic thinker who can put ideas into practice
Ability to perform tasks with limited supervision and in a timely manner
Perform other tasks as assigned by the Program Director

Additionally, the Case Management Associate will be be responsible for:
Provide strength-based case management and counseling to older adults throughout their time in the program
Develop and facilitate retention events for all program participants
Engage participant stakeholders, such as families and community partners to ensure success for program participants
Be proactive in identifying resources for referrals and case management assistance
Work in partnership with participants to identify appropriate training that meets their career goals
Monitor participants progress in completing all phases of the program; verify and distribute milestone awards

Requirements Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.