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Manager, Navigation Hub, Bureau of Maternal Infant and Reproductive Health

Community Organizing, Constituent Services & Community Programs, Health, Healthcare and public health with NYC Department of Health and Mental Hygiene (DOHMH)

Employment Type and Schedule Full-time

Salary $54,100 - $62,410 per year

Work Location Queens

Last Updated Last updated 2 days ago

Description Description

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises — from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic — we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:

  1. To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems
  2. Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
  3. Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
  4. Reduce black maternal mortality and make New York a model city for women’s health
  5. Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and development potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQI+ equity, to apply.

The DOHMH Bureau of Maternal Infant and Reproductive Health is establishing an Abortion Navigation Hub where all people who might seek information on where and how to obtain an abortion can call and speak to a Navigator. Navigators will conduct brief interview with callers to: Find out their abortion needs based on type of abortion, preferred location, date/time availability, and insurance Do a needs assessment on whether they require additional funding and/or support to access care (such as transportation, child care, housing, etc) Provide warm handoff to a provider or support services depending on identified needs Supervisors at the Abortion Navigation Hub will ensure that navigators are following all scripts, policies and procedures provided by DOHMH through periodic evaluation and refresher training, and that staff are complying with DOHMH training regarding handling of confidential information.

Duties will include but not be limited to:

  • Oversee the work of Abortion Navigation Hub Navigators engaged in scripted interviews, sharing of key messages and linkage to services and maintain daily communication with their Navigators, as assigned.
  • Provide guidance to Navigators to ensure that case interview activities are conducted according to applicable Navigation Hub protocols, policies and procedures.
  • Conduct routine quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoot and follow-up on data errors.
  • Provide ongoing refresher training for Navigators.
  • Provide leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting Navigation Hub objectives.
  • Collaborate with the MIRH leadership to ensure updated resource lists are used during interviews, including information on referrals to social and health services.
  • Assist with interviewing and hiring of new Navigators, and match hiring needs with the language needs for the communities being served (e.g., Spanish, French, Haitian-Creole, Mandarin, Cantonese, Bengali).
  • Protect and maintain individuals’ privacy and confidentiality.

Requirements Requirements

  1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
  2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
  3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Application Instructions Application Instructions

Apply online with a cover letter to  In the Job ID search bar, enter: job ID number # 577997